Complaint Policy

Notice

Student Complaint Policy

 Dear Students and Potential Students:

 This school has a Certificate of Approval from Texas Workforce Commission (TWC).

The TWC-assigned school number is located in the front lobby. You may request this number from one of our instructors. 

The school’s programs are approved by TWC, as well as Texas Department of Aging and Disability Services (DADS).

 Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform school management.

Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.

Information on filing a complaint with TWC can be found on TWC’s Career Schools and colleges Website at  http://csc.twc.state.ts.us/  .